Refund policy
We hope you love your goods from Charles Orchard. If, for some reason you need to make a return of an unsuitable item please contact us at luli@charlesorchard.com.
Condition To be eligible for a return or exchange your goods must be in the same condition that you received them in, unused, with tags, and in its original packaging. Items sent back to us without first requesting a return will not be accepted. You’ll also need your receipt or proof of purchase.
Return Shipping Customers are required to pay for the return shipping and the order remains the customer's responsibility until we receive it back. We, therefore suggest you use a tracked service with insurance. Goods must be returned within 14-days from receipt to our office.
Bespoke and sale items Unfortunately, bespoke and sale items cannot be returned or exchanged.
Exchanges If you wish to exchange an item for some reason, please notify us as soon as possible at luli@charlesorchard.com and we can assist, and as with returned goods must be returned within 14-days from receipt to our office in original packaging at your own expense as above tracked and insured.
Our Address
Charles Orchard Limited
Brook House,
Hampton Hill,
Avening,
Gloucestershire
GL8 8NS